Privacy Policy

1. Information we collect

We may collect:

Account information

• Email address
• Name/username (if provided)
• Authentication identifiers (e.g., Firebase UID)

Usage and device information

• Feature usage (e.g., pages viewed, actions taken)
• Device/browser data
• IP address and approximate location (derived from IP)
• Log data (timestamps, errors, performance)

Payment information

• Subscription status, plan, billing history
• Payment confirmations from our payment processor (PayFast)

AI/analysis inputs

• Messages, prompts, and user inputs submitted for analysis
• Uploaded files (if the feature exists)

2. How we use information

We use information to:

• Provide and operate the Platform
• Authenticate users and secure accounts
• Process payments and manage subscriptions
• Provide support and respond to requests
• Monitor reliability, prevent fraud, and protect the Platform
• Improve features and user experience

3. Legal basis

We process personal information based on:

• Contractual necessity (to deliver the service)
• Legitimate interests (security, performance, improvement)
• Consent (where required, e.g., marketing)
• Legal obligations (where applicable)

4. How we share information

We may share information with trusted service providers such as:

• Hosting/infrastructure providers (e.g., AWS)
• Authentication providers (e.g., Firebase)
• Payment processors (e.g., PayFast)
• Automation/workflow tooling (e.g., n8n) used to process requests
• Analytics providers (if enabled)

We only share what is reasonably necessary to provide the service.

5. International transfers

Your data may be processed outside South Africa depending on service provider locations. We take reasonable steps to ensure appropriate safeguards are in place.

6. Data retention

We retain personal information only as long as necessary for:

• Providing the service
• Legal, accounting, or dispute resolution requirements

We may retain limited logs for security and auditing.

7. Security

We implement reasonable technical and organizational measures to protect personal information. No method of transmission or storage is 100% secure.

8. Your rights

You may request:

• Access to your personal information
• Correction of inaccurate information
• Deletion (where legally permissible)
• Objection to certain processing

To submit a request, email support@pipsdesk.com.

9. Marketing communications

If you opt in to marketing, you may opt out at any time using the unsubscribe link or by contacting us.

10. Children

The Platform is not intended for children under 18. We do not knowingly collect data from minors.